FAQ.
Some of the ants we supply can give a painful bite or sting. We have stated this on our shop page and will advise you if this is applicable when you place your order - but please note that you are buying the ants at your own risk and we cannot be held responsible for any injury caused by any of the ants supplied.
For certain species there is an 'over the age of 18' purchase requirement - or alternatively a 'parental consent form' to be signed. You will be advised of this when placing your order.
Your obligation
It is important to understand that - if the tropical ant species we supply to you are not native to the local fauna of your country you should never release any of the colonies into the wild, as this may have a detrimental effect on local species and in most countries is contravening wildlife laws.
We sell our colonies to you on the understanding that they will not under any circumstances be released into any non-native habitats.
If you have a colony that you no longer require you could offer it for exchange or sale on one of the many ant hobbyist's internet forum sites. Alternatively you could contact us for return of the colonies to be released to wild (native to the ecosystem) and the service is FOC(Free of Charge).
Warning!
Terms and condition.
Please read all the terms and conditions below prior to ordering your colonies. If you order and pay for a colony it is on the understanding that you have agreed to these stated terms and conditions.
Our terms and conditions apply to all orders without exception.
If you have any questions regards our terms and conditions or if there is anything that you do not understand regards these - please contact us at ant.malaysia@yahoo.com.
Ordering your colonies
To place an order you should first contact us to confirm availability. This should be done by email.
Reserving colonies for delivering at a future date
We can only hold a colony on reserve when a deposit has been paid and delivery is required within four weeks. A deposit of 50% will be required which is non-refundable if the order is cancelled.
If you want a colony reserving and sending at a date more than four weeks away - please revisit our shop and replace an order nearer the time that the colony is required.
Payments
Orders can only be dispatched after we have received full payment.
Payment can be made through 'Paypal' or direct bank transfer (Debit) if available.
Alternatively you can make a bank transfer of the required amount in Ringgit Malaysia direct to our bank account.
If you have internet banking facilities which allow funds transfer you should be able to complete the transfer yourself. If this option is requested we will send you our account details after we have confirmed availability of your order.To pay via paypal just email us and we will give you further instruction (email details) for payment purposes.
Refunds
If a colony is no longer available and a payment has been made by PayPal you will receive a refund within 48 hours. If a refund is due for a bank transfer payment it will be made within ten working days.
Complaints
Please notify us within 24 hours of receipt of your order if anything is not to your satisfaction. All the colonies that we supply are carefully inspected prior to packing and we ensure that only healthy colonies are dispatched. Colonies should be inspected on arrival and any concerns you may have should be discussed with us at the earliest opportunity.
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Ordering information.
Colony size
The number of workers stated is an estimate. While with some genera such as Diacamma it is relatively easy to count the number of workers, with others such as Pheidologeton it is extremely difficult. The actual number of workers may vary by plus or minus ten percent of the number stated - but in most cases you will receive more.
Names
We conduct extensive research to ensure that the species offered are identified correctly and the scientific names given are to the best of our knowledge correct.
However, due to the complexities in identifying some species and their many variants - we accept no liability for species found to be incorrectly identified.
